Delivering Excellent Customer Service

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Duration: 2 Days
Course Overview:
  • Why organizations lose customers
  • Moments of truth
  • Communicating effectively
  • Active listening
  • Telling, Showing, Doing
  • Open/Closed questioning
  • Types of complainers
  • Handling difficult situations
  • Communication styles
  • Exceeding customer expectations at low-cost/no-cost

“To become the best and stay there, each individual in the whole organization must deliver excellent customer.”